When sending a call to Voice Mail from an ACD path, what number will it integrate to Voice Mail with?

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by: Chris McAndrew
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When sending calls from an ACD path to voicemail you can either use interflow or path unavailable. ( Dial out of queue is handled the same as interflow.)

Interflow can be manipulated by sending the call through an phantom extension number or hunt group that is rerouted always to voicemail. This gives you control of which voicemail box you will integrate to. In short it will integrate with the phantom extension. If the voicemail pilot is used as the interflow destination it will integrate with the path directory number.

Path unavailable will ALWAYS integrate with the path directory number regardless of how the call routes to voicemail.